Remote
Build and maintain customer-facing features on the Acquisition and Retention team, focusing on the full customer lifecycle from onboarding through renewal.
- Led overhaul of the customer dashboard, improving self-service capabilities and reducing reliance on support channels.
- Designed and shipped new payment features, expanding supported payment methods and improving checkout reliability.
- Develop across a Ruby on Rails backend and TypeScript frontend, owning features from API design through production deployment.